We guarantee you will be satisfied with Zense products. Otherwise we will refund your purchase price or replace your product, at your discretion. Our guarantee lasts 30 days. Unfortunately we cannot offer a refund or exchange if the 30 days period has passed.
To be eligible for a refund, we must first ask you to send us an email at firstname.lastname@example.org describing the situation. We ask that you state clearly why you are dissatisfied or describe the issue in detail as it will help us make the correct determination on how we should handle it.
To complete your return please save your proof of purchase and mention your order number.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or other. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 working days.